FAQ
Real, direct answers to what people ask us most. Don't see your question? Ask Emily and we'll get you sorted.
What are your best-selling products?
Je Joue Mio, Magic Wand Mini, LELO Enigma, Mood Maker Pleasure-Enhancing Intimacy Oil, Smart Sex, and JO Neapolitan Lube.
Has Emily tried the products? Does she have favorites?
Emily has tried all of them and has a hard time picking favorites, she loves them all equally. But if she had to choose: Magic Wand, LELO, Playground, Womanizer, Je Joue, the list goes on.
What's the simplest way to clean sex toys?
Mild soap and lukewarm water works for most toys, but always check the product packaging for cleaning directions first and make sure it's safe to get wet. You don't have to buy a dedicated cleaner, but it makes the process faster.
Are there products I should ask my doctor about first?
A few:
- For seniors, consult your doctor about prostate toys.
- If you have skin allergies or are prone to thrush, double-check lube ingredients and consult your doctor.
- If you're experiencing pelvic pain, bowel control concerns, or urinary incontinence, consult your doctor, who can help you pick the best Kegel trainer for your situation.
Do you offer free shipping?
Yes, free shipping on orders $99+ (some exclusions apply).
How do I get help using a product?
Reach out to our customer service team at support@sexwithemily.com and we'll help you out.